GENERAL TOUR SERVICES AGREEMENT

Service Provider: Sweden Tours DMC, rumur AB, Org.nr: 559177-1760, c/o Bielaia Björnstigen 125, 1201, 70 72 SOLNA, Sweden.

Phone number: +46 76 914 2739

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.

Therefore, you will benefit from all EU rights applying to packages. Company/companies Sweden Tours DMC (rumur AB) will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, company/companies  Sweden Tours DMC (rumur AB) has/have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.

1. Key rights under Directive (EU) 2015/2302

·     Travellers will receive all essential information about the package before concluding the package travel contract.

·     There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

·     Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

·     Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

·     The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

·     Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

·     Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

·     Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

·     If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. 11.12.2015 L 326/25 Official Journal of the European Union EN

·     Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.

·     The organiser has to provide assistance if the traveller is in difficulty.

·     If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured.  Sweden Tours DMC (rumur AB) has taken out insolvency protection with VISITA. Travellers may contact this entity or, where applicable, the competent authority if services are denied because of Sweden Tours DMC (rumur AB's) insolvency.

Directive (EU) 2015/2302 as transposed into national law  https://svenskforfattningssamling.se/doc/20181217.html

2. SCOPE OF SERVICES

The Service Provider agrees to organize and deliver travel services as specified in the agreed itinerary/booking confirmation.

  • Included Services: Services may include accommodation, transportation, guided tours, meal arrangements, and entry fees as explicitly listed in the final proposal.

  • Exclusions: Any service not specifically mentioned in the itinerary is excluded from the package price.

3. PRICING & PAYMENT TERMS

  • Total Price: The total price for the services is specified in the relevant invoice/proforma.

  • Deposit: A non-refundable deposit (specified at the time of booking) is required to secure reservations.

  • Final Payment: The remaining balance must be paid no later than 30 days before the service start date.

  • Transaction Fees: Any bank transfer fees or currency exchange costs are to be covered by the Client.

4. CANCELLATION POLICY

In the event of cancellation by the Client, the following charges shall apply (calculated as a percentage of the total package price):

  • More than 30 days before start date: Loss of the non-refundable deposit.

  • 30 to 8 days before start date: 50% of the total price.

  • 7 days to start day or "No Show": 100% of the total price.

Non-Refundable Items: Please note that any specific costs identified as "non-refundable" at the time of booking (including, but not limited to, certain boutique hotel deposits, transportation services or pre-paid tickets) are strictly non-refundable and will not be returned, regardless of the date of cancellation.

5. CHANGES TO ITINERARY

The Service Provider reserves the right to make minor adjustments to the itinerary (e.g., substituting a hotel with one of a comparable standard) if necessary due to circumstances beyond their control. Significant changes will be communicated to the Client immediately.

6. LIABILITY & INSURANCE

  • Intermediary Role: The Service Provider acts as an intermediary between the Client and third-party providers (hotels, transport companies, etc.).

  • Limitation of Liability: The Service Provider is not liable for personal injury, loss, or damage to luggage unless caused by gross negligence on the part of the Service Provider.

  • Travel Insurance: It is the sole responsibility of the travelers to obtain comprehensive travel insurance (including medical and trip cancellation coverage).

7. FORCE MAJEURE

Neither party shall be liable for failure to perform its obligations if such failure is a result of Force Majeure (Acts of God, natural disasters, war, strikes, pandemics, or government restrictions).

8. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Sweden. Any disputes arising under this agreement shall be subject to the jurisdiction of the Swedish courts.