GENERAL TOUR SERVICES AGREEMENT
Service Provider: Sweden Tours DMC, rumur AB, Org.nr: 559177-1760, c/o Bielaia Björnstigen 125, 1201, 70 72 SOLNA, Sweden.
Phone number: +46 76 914 2739
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.
Therefore, you will benefit from all EU rights applying to packages. Company/companies Sweden Tours DMC (rumur AB) will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, company/companies Sweden Tours DMC (rumur AB) has/have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.
IMPORTANT NOTICE ON APPLICABILITY: The statutory consumer rights outlined in the Preamble and Section 1 of this Agreement are mandatory and apply EXCLUSIVELY to direct retail consumers (B2C transactions) in accordance with the Swedish Package Travel Act (Paketreselagen). For corporate entities, tour operators, and booking agencies (B2B transactions), Section 1 serves as an informational reference regarding the Guide's obligations to the end-user; the operational and financial liabilities between Sweden Tours DMC and the Agency are strictly and exclusively governed by the B2B clauses set forth in Sections 2 through 11 below.
1. Key rights under Directive (EU) 2015/2302
Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. 11.12.2015 L 326/25 Official Journal of the European Union EN
Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Sweden Tours DMC (rumur AB) has taken out insolvency protection with Kammarkollegiet. Travellers may contact this entity or, where applicable, the competent authority if services are denied because of Sweden Tours DMC (rumur AB's) insolvency.
Directive (EU) 2015/2302 as transposed into national law https://svenskforfattningssamling.se/doc/20181217.html
2. Scope of Services, Exclusions, and Changes
The Service Provider agrees to organize and deliver travel services strictly as specified in the final mutually approved itinerary or final booking confirmation.
Included Services: Services may include accommodation, transportation, guided tours, meal arrangements, and entry fees, but are strictly limited to those explicitly listed as "Included" in the final proposal, quote, or invoice. Any service, amenity, local tax, fee, or option not explicitly listed as included is strictly excluded from the package price.
Itinerary Changes: The Service Provider reserves the right to make minor, non-material adjustments to the itinerary, timing, routing, or services if necessitated by operational requirements, weather conditions, supplier availability, or force majeure. In the event that an accommodation or specific service must be replaced, the Service Provider shall provide an alternative of an equivalent official rating or standard, and such change shall not constitute a material breach of contract or entitle the client to a discount or compensation.
Consumer Protections (B2C): For B2C transactions, all services will be delivered in accordance with the mandatory provisions of applicable Swedish consumer laws, including the Swedish Package Travel Act (Paketreselagen) and the Swedish Consumer Services Act (Konsumenttjänstlagen). For B2B transactions, the application of these consumer protection laws is explicitly excluded, and the strict text of the invoice and itinerary shall govern the entire scope of liability.
3. PRICING & PAYMENT TERMS
Total Price: The total price for the services is specified in the relevant invoice or proforma.
Deposit: A deposit (specified at the time of booking) is required to secure reservations. For B2B transactions, this deposit is strictly non-refundable and non-transferable under all circumstances, representing an agreed contractual penalty for cancellation and liquidated damages for blocked inventory. For B2C transactions, the deposit represents a prepayment of the total package price; in the event of cancellation by the consumer, the retention of the deposit shall be subject to the cancellation fees outlined in Section 4 and applicable provisions of the Swedish Package Travel Act (Paketreselagen).
Final Payment: The remaining balance must be received and credited to the Service Provider’s bank account no later than 30 days before the service start date. If the Client or Agency fails to make the final payment by the due date, Sweden Tours DMC reserves the right, after a 48-hour written notice (excluding weekends and Swedish public holidays), to cancel the booking entirely, retain the deposit, and charge applicable cancellation fees. Alternatively, Sweden Tours DMC reserves the right to maintain the booking and charge late payment interest at an annual rate of 12% (calculated pro-rata for each day of delay) on all overdue balances until full payment is received in clear funds.
Transaction Fees: Any bank transfer fees, intermediary bank deductions, or currency exchange costs are to be covered entirely by the Client/Agency. The Client/Agency must ensure that the final amount received in Sweden Tours DMC’s bank account corresponds exactly to the net amount specified in the invoice. Sweden Tours DMC reserves the right to invoice the Client/Agency for any shortfall resulting from bank deductions, which shall be payable immediately upon receipt.
4. CANCELLATION POLICY
In the event of cancellation by the Client or Agency, the following contractual cancellation fees shall apply (calculated as a percentage of the total package price):
31 days or more before start date: Loss of the non-refundable deposit/contractual penalty. If the value of Non-Refundable Items already procured or contractually committed to suppliers exceeds the deposit, the Client/Agency shall pay the difference in full within 5 business days upon receipt of the cancellation invoice.
30 to 8 days before start date: 50% of the total price or the total value of Non-Refundable Items already procured or committed, whichever is higher.
7 days to start day or "No Show": 100% of the total price.
Non-Refundable Items: Any specific costs identified as "non-refundable" or "immediate purchase required" at the time of booking (including, but not limited to, specific boutique hotel deposits, non-recoverable transportation services, or pre-paid event/entry tickets) are strictly non-recoverable from the moment they are locked, purchased, or committed by the Service Provider. In B2B transactions, the cost of these items shall be borne by the Agency in full according to the scale above, regardless of the cancellation reason.
B2B vs. B2C Applicability:
For B2B transactions (Agencies): This cancellation policy is absolute, constitutes agreed contractual fees for termination, and applies regardless of the reason for cancellation, any weather conditions, or any insurance coverage held by the agency or its participants.
For B2C transactions (Individual Consumers): The above scale serves as a standard estimate of recoverable costs. However, cancellations by consumers shall be governed by the mandatory provisions of the Swedish Package Travel Act (Paketreselagen). Consumers retain the right to cancel without penalty in the event of unavoidable and extraordinary circumstances occurring at the place of destination or its immediate vicinity which significantly affect the performance of the package, as mandated by applicable Swedish law.
5. LIABILITY & INSURANCE
Execution of Services: The Service Provider selects third-party suppliers (hotels, transport companies, guides) at its sole commercial discretion. These suppliers operate strictly as independent contractors and data controllers (or separate sub-processors under applicable data protection laws), and are not agents, employees, or direct representatives of the Service Provider. The Service Provider assumes no monitoring or vetting obligations towards such suppliers beyond what is strictly required by mandatory law. Under no circumstances shall the Service Provider be held liable for any indirect, consequential, or punitive damages, lost profits, or business interruption suffered by the Agency or its clients, including any failures, delays, or accidents caused by such independent third-party suppliers.
Limitation of Liability (B2B): In B2B transactions, except in cases of willful misconduct or gross negligence (grov vårdslöshet) proven in a court of law, the total aggregate liability of Sweden Tours DMC (Rumur AB) for any breach of contract, ordinary negligence, or indemnity claims shall be strictly capped and limited to 100% of the net amount actually paid by the Agency to the Service Provider for the specific booking in question.
Consumer Liability (B2C): For B2C transactions, the Service Provider’s liability for personal injury, property damage, or non-performance of travel services shall be strictly governed by the mandatory provisions of the Swedish Package Travel Act (Paketreselagen). Liability for property or luggage damage shall be limited in accordance with relevant international conventions governing transportation services (e.g., the Montreal or Athens Conventions).
Travel Insurance: It remains the sole responsibility of the individual travelers or the booking Agency to ensure that comprehensive travel insurance (including worldwide medical coverage, emergency repatriation, and trip cancellation insurance) is in full force prior to the start date.
Statutory Travel Guarantee (Resegarantier): In compliance with the mandatory requirements of the Swedish Travel Guarantee Act (Resegarantilagen), Sweden Tours DMC (Rumur AB) maintains the legally required financial guarantees with the Swedish Legal, Financial and Administrative Services Agency (Kammarkollegiet). The Agency explicitly acknowledges that these statutory guarantees strictly protect end-consumers (B2C) as defined under Swedish law and do not cover B2B commercial transactions or inter-corporate balances.
6. Commission & Agent Fees Policy
All quotes, rates, and tariffs provided by Sweden Tours DMC (rumur AB) are net rates and are non-commissionable unless a separate, explicit written Commission Agreement specifying the exact percentage (%) or fixed fee has been negotiated, confirmed, and signed by authorized representatives of both parties prior to the confirmation of the booking.
Confirming that a rate is "open to commission" or "commissionable" merely indicates a willingness to negotiate an agent fee; it does not constitute a valid or binding financial agreement on any unstated or floating amount. Furthermore, such confirmation does not place any obligation on Sweden Tours DMC to investigate, query, or deduce the external agency’s standard operating models or commission rates; it remains the sole and strict responsibility of the booking agency to explicitly inform us of their required commission percentage and secure a signed agreement prior to booking.
No agency commissions, markups, or third-party fees can be claimed, calculated, or deducted retroactively once a booking has been executed or the final invoice has been generated. Sweden Tours DMC will not financially absorb or subsidize any agency’s internal commercial omissions or unnegotiated fees.
7. Confidentiality of B2B and B2C Data
All rates, proprietary pricing structures, internal markups, financial transactions, and invoice details shared between Sweden Tours DMC (rumur AB) and the contracting Agency, direct corporate clients, or any other contracting parties are strictly confidential.
Except as otherwise explicitly permitted under other provisions of these Terms (including direct end-client communication in the event of default), the sharing, copying, or disclosing of any private corporate correspondence, invoices, or financial arrangements to any third party (including but not limited to referral platforms, directory networks, external mediators, or end-clients) without the express written prior consent of rumur AB is strictly prohibited and constitutes a material breach of commercial confidence.
For B2B transactions, any unauthorized disclosure of such confidential financial details by the contracting party shall entitle rumur AB to seek immediate injunctive relief and full indemnification for any commercial damages resulting therefrom. For individual consumers (B2C transactions), this confidentiality provision shall apply to the maximum extent permitted by applicable mandatory consumer protection laws and shall not restrict the consumer’s statutory right to seek legal counsel or regulatory dispute resolution.
8. Entire Agreement and Non-Waiver
The plain and ordinary meaning of the written text, final quote, or invoice shall prevail over any assumed industry customs, prior course of dealing, or alleged implied terms. For corporate clients and commercial agencies (B2B transactions), this priority of the written text is absolute and no prior practices shall be used to alter or interpret the final agreement. For individual consumers (B2C transactions), this provision applies to the maximum extent permitted by applicable mandatory consumer protection laws.
No failure or delay by Sweden Tours DMC in exercising any right or remedy under these Terms shall operate as a waiver of that right. Any waiver of a breach or a right by Sweden Tours DMC must be executed strictly in writing to be legally effective. For B2B transactions, the continuation of services by Sweden Tours DMC despite a known breach by the client shall under no circumstances be interpreted as implied consent, passive acceptance (passivitet), or a waiver of rights. For B2C transactions, any continuation of services shall not be deemed a waiver of rights unless explicitly confirmed in writing or required by mandatory law.
9. Dispute Resolution, Post-Execution Finality, and Direct End-Client Communication
Primary Liability: While Sweden Tours DMC (rumur AB) respects the intermediary role of booking agencies, the agency remains the primary debtor and strictly liable for all financial obligations under the agreement.
Direct Contact Rights & GDPR: Sweden Tours DMC processes passenger data strictly in compliance with applicable data protection laws (GDPR). The Service Provider reserves the right to contact the end-client (the travelers) directly ONLY under exceptional operational circumstances where such communication is strictly necessary to protect the vital interests, safety, or physical well-being of the travelers, or to deliver critical logistical updates during a Force Majeure event. In B2B transactions, any contact driven by contractual defaults or payment disputes shall be directed exclusively to the booking Agency, and Sweden Tours DMC shall not disclose confidential financial structures to the end-client unless required by mandatory regulatory refund mechanisms under Swedish law.
Data Protection Compliance (GDPR): To the extent permitted by applicable data protection laws (including GDPR), the agency hereby grants Sweden Tours DMC the explicit right and authority to contact the end-client in the event of such operational necessity or risk of service failure, acknowledging that such communication is necessary to protect the vital interests and safety of the travelers, or the legitimate interests of the parties in executing the travel package. The agency indemnifies Sweden Tours DMC against any claims from the end-client regarding such communication. Such direct contact shall under no circumstances be construed as a breach of confidentiality, interference with contractual relations, or a violation of the Swedish Trade Secrets Act (Lag om företagshemligheter).
Finality of Transactions: Any communication regarding settled financial transactions, confirmed as closed by the parties involved, shall be considered final, binding, and non-negotiable. Sweden Tours DMC will not engage in, nor be bound by, any post-execution mediation, arbitration, or dispute resolution led by non-contractual third parties, except where otherwise mandated by applicable consumer protection laws.
Passive Client Acquisition & Subsequent Bookings: The Agency explicitly acknowledges that individual travelers (end-clients) possess the fundamental right to choose their travel providers. If an end-client, after the execution of the services under this Agreement, independently and autonomously approaches Sweden Tours DMC through public communication channels (including but not limited to the Service Provider's website, social media, or public marketing) to request subsequent bookings, such direct B2C transactions shall be deemed entirely lawful and outside the scope of any restrictive covenants. Such passive acquisition of future business shall under no circumstances constitute a breach of confidentiality, an unauthorized use of personal data under GDPR, or a violation of the Swedish Trade Secrets Act (Lag om företagshemligheter).
10. FORCE MAJEURE
Definition: A "Force Majeure Event" means any circumstance beyond the reasonable control of the affected party, which directly prevents or delays the performance of contractual obligations, including but not limited to Acts of God, natural disasters, war, military operations, terrorism, regional or national strikes, lockouts, or industrial disputes (excluding labor disputes restricted solely to the affected party’s own workforce), mandatory government restrictions, quarantines, closures of airspace or borders, or officially declared pandemics.
Suspension of Obligations: Neither party shall be held liable for any delay or failure to perform its contractual obligations (other than accrued payment obligations for services already fully rendered prior to the event) if such performance is directly prevented or delayed by a Force Majeure Event. The affected party must notify the other party in writing without undue delay after becoming aware of the occurrence of such an event, providing reasonable details as soon as practically possible.
Financial Allocation of Risk (B2B): In B2B transactions, if a travel package or service is cancelled, shortened, or substantially altered due to a Force Majeure Event, the Agency shall not be automatically entitled to a full refund of payments made. Sweden Tours DMC shall be entitled to retain or recover from past payments or pending balances 100% of the costs of Non-Refundable Items (as defined in Section 4) and any non-recoverable supplier fees to which Sweden Tours DMC is contractually committed. For the purposes of this section, such supplier fees and obligations shall be deemed sufficiently proven by providing the supplier's standard written terms, final cancellation invoices, or written correspondence from the respective sub-contractors confirming the retention of funds.
Voucher Terms: For any remaining unspent and recoverable balance, Sweden Tours DMC shall issue a credit voucher for future travel services, less a reasonable administrative handling fee not exceeding 5% of the total package price to cover operational re-booking costs. This voucher must be redeemed for a new booking reservation within 12 months from the date of issuance. The execution of the new travel dates is subject to Sweden Tours DMC’s seasonal availability and dynamic pricing. If the parties, acting reasonably and in good faith, cannot agree on new dates and pricing within the initial 12-month period, the validity of the voucher shall be extended for one additional period of 6 months. If the voucher remains unredeemed upon the expiration of this extension due to the Agency’s inaction or rejection of reasonable alternative offers (defined as offers of equivalent service standards within the same geographic region), the voucher shall expire and become null and void, and shall under no circumstances be convertible into a cash refund.
Consumer Adjustments (B2C): For B2C transactions, the financial consequences, right to cancel without penalty, or refund mechanisms resulting from unavoidable and extraordinary circumstances shall be governed exclusively by the mandatory provisions of the Swedish Package Travel Act (Paketreselagen), as outlined in Section 4.
11. GOVERNING LAW and Jurisdiction
These Terms and Conditions, as well as all business agreements, quotes, and transactions between Sweden Tours DMC (rumur AB) and the client or agency, shall be governed by, interpreted, and enforced strictly in accordance with the laws of Sweden, without regard to its conflict of law principles and excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For corporate clients and commercial agencies (B2B transactions), this choice of law is absolute. For individual consumers (B2C transactions), this choice of law shall not deprive the consumer of the protection afforded to them by mandatory provisions of the law of their country of habitual residence.
For B2B transactions, the parties explicitly agree that any legal dispute, claim, or disagreement arising from or relating to these services shall be submitted to the exclusive jurisdiction of the competent courts in Stockholm, Sweden; however, Sweden Tours DMC reserves the right to initiate legal proceedings against the client or agency in any other court of competent jurisdiction. For B2C transactions, jurisdiction shall be determined in accordance with applicable consumer protection laws.
All formal legal claims, official notices, and court proceedings held within the Kingdom of Sweden shall be conducted exclusively in the Swedish language in accordance with Swedish procedural law.